So in answer to the question “how hard could this be”, the answer is very. The bad news is it took 4 people and more than an hour of time (both mine and theirs) for something seemingly so simple and inexpensive. So the good news is they could eventually resolve my problem. After another 25 minutes, he was able to generate an exception and said the cables would be sent to my local address in a few business days. After a 20 minute conversation with the first local technical support person, I had to be kicked upstairs to Herbert who informed me he was from Singapore (I am not sure where the first person had been located). But they very politely connected me with local technical support via telephone. I had a lovely 20 minute text chat with Apple Support which in the end resulted in them saying they can’t do anything since they are in the US (though I logged in from Australia, my computers are American). They said I should contact support online. The computer is out of AppleCare warranty. Macdropany syncronize two folders together serial number#Find my iPhone doesn’t tell you the serial number (also it doesn’t use TouchID). Also, I did not carry my iMac with me, which might have made this go faster, if my arms tired. They could not look it up for some reason. This is offloaded to the computer, which is of course not plugged in, as it is in Australia with American power cables. Unfortunately, I did not memorize my iMac serial numbers, I barely remember my phone number. Macdropany syncronize two folders together serial numbers#However if I had my serial numbers they might give them to me. I learned after about 15 minutes of very polite back and forth that Apple does not sell replacement power cables, they are considered service parts. I went to Apple Store at Broadway, near campus. How hard could this be? I think the only difference from the computer’s perspective is the cable, not the country of origin, as the device itself has a transformer. My MacBook works fine with an adaptor, surely, you say, one can go to the Apple Store / Town Center and pick up a replacement power cable. Sadly, American power and Australian power are different voltages, different currents, different shapes of plugs. As faithful readers know, I have recently relocated from the US to Australia, and now my stuff, including my iMacs, arrived in their container.
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